Privacy Policy of Magellan Tutoring, LLC
Last Modified: July 12, 2025
Magellan Tutoring, LLC ("MT," "we," "us," or "our") operates the www.magellantutoring.com website and provides tutoring services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.
By using our services, you agree to the collection and use of information as described in this Privacy Policy. Terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless otherwise defined here.
1. Information We Collect
Personal Information
We collect personally identifiable information that you provide to us, including:
Contact Information: Name, email address, phone number, mailing address
Student Information: Student's name, age, grade level, school, academic needs and goals
Account Information: Username, password, and account preferences
Payment Information: Billing address, payment method details (processed securely through third-party providers)
Academic Records: Progress notes, session summaries, assessment results, tutoring history
Communications: Messages between customers, tutors, and MT staff
Scheduling Data: Session times, preferences, cancellations, and availability
Membership and Package Information
For both membership plans and tutoring packages, we collect:
Purchase history and billing cycles
Usage patterns and remaining hours/credits
Renewal and cancellation preferences
Promotional code usage
Automatically Collected Information
When you visit our website or use our services, we automatically collect:
Log Data: IP address, browser type and version, operating system, referring URLs
Usage Data: Pages visited, time spent on pages, click patterns, session duration
Device Information: Device type, screen resolution, and browser settings
Cookies and Tracking: As described in our Cookie Policy below
2. How We Use Your Information
We use collected information for the following purposes:
Service Delivery
Matching students with appropriate tutors based on academic needs
Facilitating tutoring sessions and communications
Processing payments and managing memberships/packages
Tracking academic progress and providing progress reports
Scheduling and coordinating sessions
Business Operations
Customer support and responding to inquiries
Improving our services and website functionality
Conducting internal research and analytics
Preventing fraud and ensuring platform security
Complying with legal obligations
Communications
Sending service-related notifications and updates
Providing customer support responses
Sharing academic progress updates with parents/guardians
Marketing communications (with consent, where required)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
Tutoring Platforms: Zoom, Lessonspace for online sessions
Management Systems: Teachworks for scheduling and customer management
Payment Processors: Stripe, PayPal, and other secure payment platforms
Background Check Services: For tutor verification and safety
Communication Tools: Email platforms and customer support systems
Analytics Providers: Google Analytics and similar services
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Tutors
We share relevant student information with assigned tutors to facilitate effective tutoring, including:
Student's academic needs and goals
Learning preferences and style
Progress notes and session history
Contact information for scheduling and communication
All tutors are independent contractors bound by confidentiality agreements.
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect the rights, property, or safety of MT, our users, or others
Investigate potential fraud or security issues
Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest
Secure servers and databases with access controls
Regular security assessments and updates
Employee training on data protection practices
Background checks for all personnel with data access
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Active Accounts: Information retained while account is active
Inactive Accounts: Deleted after 3 years of inactivity
Academic Records: Retained for 7 years for educational continuity
Payment Information: Retained per legal requirements (typically 7 years)
Communications: Deleted after 2 years unless required for legal purposes
You may request earlier deletion of your information, subject to legal and business requirements.
6. Children's Privacy and Parental Rights
Students Under 13
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover we have collected information from a child under 13 without proper consent, we will immediately delete it.
Students 13-17
For students aged 13-17, we collect information with parental knowledge and consent. Parents and guardians have the right to:
Review their child's personal information
Request correction or deletion of information
Withdraw consent for future collection
Receive copies of their child's academic records
Parental Access
Parents and guardians may contact us at any time to exercise these rights or ask questions about their child's information.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
Request a copy of the personal information we hold about you
Receive your data in a portable format when technically feasible
Correction and Updates
Correct inaccurate or incomplete information
Update your contact preferences and account settings
Deletion
Request deletion of your personal information (subject to legal requirements)
Close your account and remove associated data
Marketing Communications
Opt out of promotional emails and marketing communications
Update communication preferences at any time
Complaint Process
If you believe we have mishandled your personal information, you may file a complaint with us or with relevant data protection authorities.
8. Cookies and Tracking Technologies
Cookies We Use
Our website uses cookies and similar technologies to:
Remember your preferences and login status
Analyze website traffic and user behavior
Improve website functionality and user experience
Provide targeted content and advertisements
Cookie Types
Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our site
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used for advertising and promotional purposes
Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your country's laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:
Post the updated policy on our website with a new "Last Updated" date
Notify you of material changes via email or through our platform
Provide reasonable notice before changes take effect
Continued use of our services after policy updates constitutes acceptance of the revised terms.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Magellan Tutoring, LLC
Email: info@magellantutoring.com
Phone: 703-203-7572
Privacy Inquiries: Include "Privacy Request" in the subject line
For specific privacy-related requests (access, deletion, correction), please include:
Your full name and contact information
Description of your request
Verification of your identity
We will respond to privacy requests within 30 days of receipt.
This Privacy Policy is effective as of the date listed above and applies to all information collected by Magellan Tutoring, LLC.