Privacy Policy of Magellan Tutoring, LLC

Last Modified: July 12, 2025

Magellan Tutoring, LLC ("MT," "we," "us," or "our") operates the www.magellantutoring.com website and provides tutoring services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.

By using our services, you agree to the collection and use of information as described in this Privacy Policy. Terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless otherwise defined here.

1. Information We Collect

Personal Information

We collect personally identifiable information that you provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address

  • Student Information: Student's name, age, grade level, school, academic needs and goals

  • Account Information: Username, password, and account preferences

  • Payment Information: Billing address, payment method details (processed securely through third-party providers)

  • Academic Records: Progress notes, session summaries, assessment results, tutoring history

  • Communications: Messages between customers, tutors, and MT staff

  • Scheduling Data: Session times, preferences, cancellations, and availability

Membership and Package Information

For both membership plans and tutoring packages, we collect:

  • Purchase history and billing cycles

  • Usage patterns and remaining hours/credits

  • Renewal and cancellation preferences

  • Promotional code usage

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

  • Log Data: IP address, browser type and version, operating system, referring URLs

  • Usage Data: Pages visited, time spent on pages, click patterns, session duration

  • Device Information: Device type, screen resolution, and browser settings

  • Cookies and Tracking: As described in our Cookie Policy below

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

  • Matching students with appropriate tutors based on academic needs

  • Facilitating tutoring sessions and communications

  • Processing payments and managing memberships/packages

  • Tracking academic progress and providing progress reports

  • Scheduling and coordinating sessions

Business Operations

  • Customer support and responding to inquiries

  • Improving our services and website functionality

  • Conducting internal research and analytics

  • Preventing fraud and ensuring platform security

  • Complying with legal obligations

Communications

  • Sending service-related notifications and updates

  • Providing customer support responses

  • Sharing academic progress updates with parents/guardians

  • Marketing communications (with consent, where required)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Tutoring Platforms: Zoom, Lessonspace for online sessions

  • Management Systems: Teachworks for scheduling and customer management

  • Payment Processors: Stripe, PayPal, and other secure payment platforms

  • Background Check Services: For tutor verification and safety

  • Communication Tools: Email platforms and customer support systems

  • Analytics Providers: Google Analytics and similar services

All service providers are contractually obligated to protect your information and use it only for specified purposes.

Tutors

We share relevant student information with assigned tutors to facilitate effective tutoring, including:

  • Student's academic needs and goals

  • Learning preferences and style

  • Progress notes and session history

  • Contact information for scheduling and communication

All tutors are independent contractors bound by confidentiality agreements.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect the rights, property, or safety of MT, our users, or others

  • Investigate potential fraud or security issues

  • Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest

  • Secure servers and databases with access controls

  • Regular security assessments and updates

  • Employee training on data protection practices

  • Background checks for all personnel with data access

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Active Accounts: Information retained while account is active

  • Inactive Accounts: Deleted after 3 years of inactivity

  • Academic Records: Retained for 7 years for educational continuity

  • Payment Information: Retained per legal requirements (typically 7 years)

  • Communications: Deleted after 2 years unless required for legal purposes

You may request earlier deletion of your information, subject to legal and business requirements.

6. Children's Privacy and Parental Rights

Students Under 13

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover we have collected information from a child under 13 without proper consent, we will immediately delete it.

Students 13-17

For students aged 13-17, we collect information with parental knowledge and consent. Parents and guardians have the right to:

  • Review their child's personal information

  • Request correction or deletion of information

  • Withdraw consent for future collection

  • Receive copies of their child's academic records

Parental Access

Parents and guardians may contact us at any time to exercise these rights or ask questions about their child's information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we hold about you

  • Receive your data in a portable format when technically feasible

Correction and Updates

  • Correct inaccurate or incomplete information

  • Update your contact preferences and account settings

Deletion

  • Request deletion of your personal information (subject to legal requirements)

  • Close your account and remove associated data

Marketing Communications

  • Opt out of promotional emails and marketing communications

  • Update communication preferences at any time

Complaint Process

If you believe we have mishandled your personal information, you may file a complaint with us or with relevant data protection authorities.

8. Cookies and Tracking Technologies

Cookies We Use

Our website uses cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze website traffic and user behavior

  • Improve website functionality and user experience

  • Provide targeted content and advertisements

Cookie Types

  • Essential Cookies: Required for basic website functionality

  • Analytics Cookies: Help us understand how visitors use our site

  • Preference Cookies: Remember your settings and preferences

  • Marketing Cookies: Used for advertising and promotional purposes

Cookie Control

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your country's laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:

  • Post the updated policy on our website with a new "Last Updated" date

  • Notify you of material changes via email or through our platform

  • Provide reasonable notice before changes take effect

Continued use of our services after policy updates constitutes acceptance of the revised terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Magellan Tutoring, LLC

  • Email: info@magellantutoring.com

  • Phone: 703-203-7572

  • Privacy Inquiries: Include "Privacy Request" in the subject line

For specific privacy-related requests (access, deletion, correction), please include:

  • Your full name and contact information

  • Description of your request

  • Verification of your identity

We will respond to privacy requests within 30 days of receipt.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Magellan Tutoring, LLC.