Magellan Tutoring LLC Frequently Asked Questions
Last Modified: July 12, 2025
Getting Started & Service Areas
Q: What areas do you service for tutoring? For in-person tutoring, Magellan Tutoring services all cities in Arlington County, Fairfax County, and Alexandria County. Based on tutor availability, we occasionally service parts of Montgomery County, DC, and Prince George's County. Our virtual tutoring platform has no geographical boundaries and can serve students anywhere.
Q: How do I get started? Fill out a form on our website, send an email to info@magellantutoring.com with your tutoring needs, or text us at 703-203-7572. We offer a risk-free 1-hour trial session to assess your student's needs and develop a personalized plan.
Subjects & Programs
Q: What subjects and grade levels do you tutor? We provide tutoring services for all grade levels, and occasionally college and adult students depending on subject and tutor availability. Our favorites are elementary and middle school subjects, high school math, science, and writing, and SAT, ACT, and college preparation. We specialize in the new digital SAT format implemented from 2024 onward.
Q: Do you offer SAT preparation? Yes! We provide a tutor that will cater to your student's needs to prep them for the SATs and are accompanied by our comprehensive digital platform with over 5,000 practice questions, 20 full-length adaptive tests, and authentic Digital SAT interface for realistic practice. We provide both virtual and in-person tutoring options.
Payment & Pricing Options
Q: How does the payment system work? We offer two flexible options:
Package Users: Purchase 10 or 20-hour bundles in advance. Hours expire 6 months after your most recent purchase, and you can use them at your own pace.
Membership Users: Billed every 4 weeks with monthly hour allotments. Memberships have a one-month early cancellation policy.
We accept credit cards, Zelle, ACH, and PayPal for your convenience. Parents are automatically notified when they have 1 or fewer hours remaining, and packages auto-renew to ensure uninterrupted support.
Scheduling & Sessions
Q: How can I schedule a tutoring session? Scheduling is managed through Teachworks, our tutoring management platform. You can view, request, or reschedule sessions through your personal account. We offer flexible scheduling depending on your preferred schedule and needs. Our coordinators are the best and will help you throughout the tutoring experience.
Q: When do we conduct tutoring? Tutoring sessions are available every day including weekends. Typical sessions occur from 3pm-9pm, though sessions can be conducted outside this time frame to accommodate different schedules. Customized scheduling is available after discussing with your assigned tutor.
Q: Where does tutoring take place? We offer both in-person and virtual options:
In-person: At your home, local libraries, or other public establishments
Virtual: Online via Lessonspace and/or Zoom with integrated digital tools
Cancellation & Policies
Q: How do missed/cancelled sessions work? We require 12 hours notice for cancellations. If you cancel within 12 hours of the scheduled start time, we reserve the right to charge for one hour of tutoring. In-person sessions have a 1-hour minimum. Make-up sessions are always offered to ensure continuity in your student's learning.
Q: Do hours expire? This depends on your plan:
Package users: Hours expire 6 months after your most recent purchase
Membership users: Memberships have a one-month early cancellation policy
Our Tutors & Platform
Q: Who are your tutors? Our tutors are experienced, dedicated professionals hired as independent contractors. All tutors pass comprehensive background checks and are well-qualified to deliver high-quality tutoring services. We match students with tutors based on academic needs and learning styles.
Q: What platforms do you use? We use several integrated platforms:
Teachworks: For scheduling, billing, progress tracking, and communication
Digital SAT Platform: Authentic practice environment with 5,000+ questions
Lessonspace/Zoom: For virtual tutoring sessions
IXL: For diagnostic assessments and skill practice
Q: What resources do your tutors use? Our tutors have access to a wide variety of educational resources including math.com, edhelper.com, education.com, and more. We adapt our resources based on each student's specific needs and learning style.
Q: Do you follow a specific curriculum? No, we don't follow a specific curriculum. Our tutoring is based on identifying each student's strengths and weaknesses, and we adapt and cater our approach accordingly. We have comprehensive resources to identify these parameters and customize the learning experience for each student.
Academic Support & Progress
Q: How can your tutoring service help improve my child's academic performance? At Magellan Tutoring, we enhance your child's understanding of subjects, boost confidence, and improve academic performance. Our tutors personalize teaching methods based on learning styles, provide detailed progress tracking, and focus on both academic and personal development including stress management.
Q: How do I track my student's progress? After each session, tutors upload detailed notes and progress updates to your Teachworks account. You can review session summaries, topics covered, and recommendations. Comprehensive monthly progress reports are available in your account's Documents section.
Q: Do you provide accommodations for learning disabilities? Yes, we support students with learning disabilities and can provide extended time accommodations. Our tutors are trained to adapt teaching methods to different learning needs and styles.
Communication & Support
Q: How long has Magellan Tutoring been in business? Magellan Tutoring has been providing personalized tutoring services in Northern Virginia for over 13 years. Our experience and established reputation in the community demonstrate our commitment to educational excellence.
Q: How can I get in touch with Magellan Tutoring? You can reach us through:
Website: Contact form at magellantutoring.com
Email: info@magellantutoring.com
Phone/Text: 703-203-7572
Teachworks: Direct messaging with your tutor
SMS Groups: For scheduling and support updates - if you ever get confused or need something, message the SMS channel with our key team contacts
Key Team Contacts:
Vanessa: (757) 773-3652, vanessatsang@magellantutoring.com
Hazel: (240) 377-1801, hazelafroilan@magellantutoring.com
Mike: (301) 437-2891, mikesison@magellantutoring.com
Q: Can I request a different tutor? Absolutely! If you feel a different teaching style might better suit your student, contact us and we'll arrange.
Getting Started & Service Areas
Q: What areas do you service for tutoring? A: For in-person tutoring, Magellan Tutoring services all cities in Arlington County, Fairfax County, and Alexandria County. Based on tutor availability, we occasionally service parts of Montgomery County, DC, and Prince George's County. Our virtual tutoring platform has no geographical boundaries and can serve students anywhere.
Q: How do I get started? A: Fill out a form on our website, send an email to info@magellantutoring.com with your tutoring needs, or text us at 703-203-7572. We offer a risk-free 1-hour trial session to assess your student's needs and develop a personalized plan.
Subjects & Programs
Q: What subjects and grade levels do you tutor? A: We provide tutoring services for all grade levels, and occasionally college and adult students depending on subject and tutor availability. Our favorites are elementary and middle school subjects, high school math, science, and writing, and SAT, ACT, and college preparation. We specialize in the new digital SAT format implemented from 2024 onward.
Q: Do you offer SAT preparation? A: Yes! We provide a tutor that will cater to your student's needs to prep them for the SATs and are accompanied by our comprehensive digital platform with over 5,000 practice questions, 20 full-length adaptive tests, and authentic Digital SAT interface for realistic practice. We provide both virtual and in-person tutoring options.
Payment & Pricing Options
Q: How does the payment system work? A: We offer two flexible options:
Package Users: Purchase 10 or 20-hour bundles in advance. Hours expire 6 months after your most recent purchase, and you can use them at your own pace.
Membership Users: Billed every 4 weeks with monthly hour allotments. Memberships have a one-month early cancellation policy.
We accept credit cards, Zelle, ACH, and PayPal for your convenience. Parents are automatically notified when they have 1 or fewer hours remaining, and packages auto-renew to ensure uninterrupted support.
Scheduling & Sessions
Q: How can I schedule a tutoring session? Scheduling is managed through Teachworks, our tutoring management platform. You can view, request, or reschedule sessions through your personal account. We offer flexible scheduling depending on your preferred schedule and needs. Our coordinators are the best and will help you throughout the tutoring experience.
Q: When do we conduct tutoring? Tutoring sessions are available every day including weekends. Typical sessions occur from 3pm-9pm, though sessions can be conducted outside this time frame to accommodate different schedules. Customized scheduling is available after discussing with your assigned tutor.
Q: Where does tutoring take place? A: We offer both in-person and virtual options:
In-person: At your home, local libraries, or other public establishments
Virtual: Online via Lessonspace and/or Zoom with integrated digital tools
Cancellation & Policies
Q: How do missed/cancelled sessions work? A: We require 12 hours notice for cancellations. If you cancel within 12 hours of the scheduled start time, we reserve the right to charge for one hour of tutoring. In-person sessions have a 1-hour minimum. Make-up sessions are always offered to ensure continuity in your student's learning.
Q: Do hours expire? A: This depends on your plan:
Package users: Hours expire 6 months after your most recent purchase
Membership users: Memberships have a one-month early cancellation policy
Our Tutors & Platform
Q: Who are your tutors? A: Our tutors are experienced, dedicated professionals hired as independent contractors. All tutors pass comprehensive background checks and are well-qualified to deliver high-quality tutoring services. We match students with tutors based on academic needs and learning styles.
Q: What platforms do you use? A: We use several integrated platforms:
Teachworks: For scheduling, billing, progress tracking, and communication
Digital SAT Platform: Authentic practice environment with 5,000+ questions
Lessonspace/Zoom: For virtual tutoring sessions
IXL: For diagnostic assessments and skill practice
Q: What resources do your tutors use? A: Our tutors have access to a wide variety of educational resources including math.com, edhelper.com, education.com, and more. We adapt our resources based on each student's specific needs and learning style.
Q: Do you follow a specific curriculum? A: No, we don't follow a specific curriculum. Our tutoring is based on identifying each student's strengths and weaknesses, and we adapt and cater our approach accordingly. We have comprehensive resources to identify these parameters and customize the learning experience for each student.
Academic Support & Progress
Q: How can your tutoring service help improve my child's academic performance? A: At Magellan Tutoring, we enhance your child's understanding of subjects, boost confidence, and improve academic performance. Our tutors personalize teaching methods based on learning styles, provide detailed progress tracking, and focus on both academic and personal development including stress management.
Q: How do I track my student's progress? A: After each session, tutors upload detailed notes and progress updates to your Teachworks account. You can review session summaries, topics covered, and recommendations. Comprehensive monthly progress reports are available in your account's Documents section.
Q: Do you provide accommodations for learning disabilities? A: Yes, we support students with learning disabilities and can provide extended time accommodations. Our tutors are trained to adapt teaching methods to different learning needs and styles.
Communication & Support
Q: How long has Magellan Tutoring been in business? A: Magellan Tutoring has been providing personalized tutoring services in Northern Virginia for over 13 years. Our experience and established reputation in the community demonstrate our commitment to educational excellence.
Q: How can I get in touch with Magellan Tutoring? A: You can reach us through:
Website: Contact form at magellantutoring.com
Email: info@magellantutoring.com
Phone/Text: 703-203-7572
Teachworks: Direct messaging with your tutor
SMS Groups: For scheduling and support updates - if you ever get confused or need something, message the SMS channel with our key team contacts
Key Team Contacts:
Vanessa: (757) 773-3652, vanessatsang@magellantutoring.com
Hazel: (240) 377-1801, hazelafroilan@magellantutoring.com
Mike: (301) 437-2891, mikesison@magellantutoring.com
Q: Can I request a different tutor? Absolutely! If you feel a different teaching style might better suit your student, contact us and we'll arrange a conversation to understand your needs and match you with a more suitable tutor. There's no additional fee for switching tutors.
Additional Resources
Q: What additional resources are available? A: We provide comprehensive support including:
Parent Resources Page: Dedicated landing page with FAQs, policies, and guides at https://www.magellantutoring.com/parent-resources
Teachworks user manuals and tutorials
Monthly progress reports and analytics
Direct access to educational platforms and practice materials
Comprehensive support from our coordinators throughout your tutoring experience
For detailed information on policies, platform usage, and best practices, visit our dedicated Parent Resources page: https://www.magellantutoring.com/parent-resources