What is your cancellation policy? What happens if we miss a session?
What is your cancellation policy? What happens if we miss a session?
Direct Answer We require 12 hours' notice for cancellations. If you cancel within 12 hours of the scheduled start time, we reserve the right to charge for one hour of tutoring. In-person sessions have a 1-hour minimum.
Detailed Breakdown
We understand that family schedules change, but we must respect our educators' time:
- Make-Up Sessions: Make-up sessions are always offered to ensure continuity in your student's learning.
- Hour Expirations: If you are a Package user, your hours expire 6 months after your most recent purchase. Membership users are subject to a one-month early cancellation policy.